FAQs


-What is RO T-SHIRTS about?

RO T-SHIRTS specializes in graphic t-shirts and sweatshirts, designed by artist Ronco Ortiz.

-How is the quality of your t-shirts?

The quality of our t-shirts are eco-friendly, high-end, using direct to garment printing technology and water based inks, manufactured in facilities where everything is sustainable for the environment and where employees are treated with dignity and respect. I support and only buy our t-shirts from Sweatshop-Free facilities. 

-Are your t-shirts true to size?

Yes, they are true to size. If you want to wear them looser, I recommend ordering one or two sizes larger to achieve the urban look you want.

-What is the best way to wash your t-shirts?

If you wash them inside out in cold water, it helps protect the way that it looks and keeps the colors from fading.

-Is the dryer machine safe to use in your t-shirts?

Yes, but I don't recommend it. It's always better to hang your t-shirts and let them dry naturally for better care.

-Do you make annual sales of your merchandise?

I don't believe in putting my merchandise on sale because it cheapens my product and reduces my value as a full time digital artist. Also since everything I do is made to order, I don't have the need to do any annual sales because I do not carry any inventory.

-To what countries do you ship to?

Puerto Rico and United States.

-What are my shipping options?

FREE SHIPPING TO PUERTO RICO AND THE UNITED STATES ON ALL ORDERS ALWAYS! All packages are shipped Standard USPS. I do not offer rush or expedited shipping as all items are made to order.

-What payment methods do you accept?

PayPal, SHOP PAY, Visa, Master Cards, Amex, Discover, JCB, Apple Pay, Google Pay and more.

-If I have a question, who do I contact?

You can send me an email at: customerservice@rot-shirts.com

-How long will it take for my order to be process?

All your prints are handcrafted especially for you. They are carried out the moment your order is received, in the fulfillment centers that I use throughout the United States. Please allow 2 to 7 business days for everything to be ready. Sometimes sooner than that.

-How long will it take for my order to arrive?

Please allow 10 to 15 business days for my products to arrive at your door. Sometimes they arrive sooner than expected.

DUE TO COMPLICATIONS FROM COVID AND USPS, ORDER DEADLINES MAY BE DELAYED.

-What happen if I placed an order and I never receive a confirmation email?

If you placed a successful order you should receive a confirmation email with an order number. If you have not received an email after 1 hour please send me an email at: customerservice@rot-shirts.com or fill the Contact Form to make sure your order went through and I will send you a confirmation. 

-How is your return policy?

Super simple.

Check it out in my return policy page. 

-Important to know: I will always strive to provide excellent service and I want you to know that; so trust that you are in good hands. If you have any questions, please feel free to send them to me here, at: customerservice@rot-shirts.com Thank you for supporting my business!