FAQs


-Do we use real art in our t-shirts?

Yes we do, and it's the Art of Contemporary Artist from Puerto Rico, Ronco Ortiz.

-Can you tell us a little bit more about your art and the art that you put on your t-shirts?

My art is all about the ocean and everything that surrounds it, and how we as humans interact with it. With my t-shirts I aim to create awareness on the importance of the preservation of our oceans because without it we have no life.

-How is the quality of your t-shirts?

All of our t-shirts are premium quality, Eco-Friendly, 100% combed and ring-spun cotton with side-seamed, shoulder-to-shoulder taping and 100% retail quality.

-Are your t-shirts true to size?

Yes they are.

 -What is the best way to wash our t-shirts?

If you wash it inside out in cold water, it helps protect the way that it looks and keeps the colors from fading.

-Is the dryer machine safe to use in our t-shirts?

Yes, but we don't recommend it. It's always better to hang our t-shirts and let them dry naturally for better care of the t-shirt.

-To what countries do you ship to?

United States and Puerto Rico

-What are my shipping options?

Standard Shipping is $3.99 on orders up to $49.99

Free Shipping to Puerto Rico and United States on orders over $50.00

-What payment methods do you accept?

PayPal, Shopify payments, Visa, Master Cards, Amex, Discover, JCB, Apple Pay, Google Pay and more.

-Who do I contact with questions?

Please email us at: customerservice@rot-shirts.com

-How long will it take for my order to be process?

Because we do everything with a lot of care specially for you, please allow 2 to 7 business days for us to prepare everything.

-How long will it take for my order to arrive?

 Please allow 10 to 15 business days for our products to arrive at your door.

-How long will it take for international orders to arrive?

International orders can take between 1 and 6 weeks for delivery. International shipping normally takes 7 to 21 working days. In cases where customs processing is slow, delivery can take up to 6 weeks. 

-What happen if I placed an order and I never receive a confirmation email?

If you placed a successful order you should receive a confirmation email with an order number. If you have not received an email after 1 hour please Contact Us at: customerservice@rot-shirts.com or fill the Contact Us form to make sure your order went through and we will send you a confirmation. 

-Can I return or exchange an item that I bought?

No, Why? Because all items are made at the time the order is received.

-Can I return an item that I purchase on sale?

 No, because all of our sale items are final.

-For more info, please read our Return Policy page.