FAQs


-What is RO T-SHIRTS about?

We bring awareness about the realities that the media won't tell you through my art, words and phrases.

-How is the quality of your t-shirts?

Eco-Friendly and Premium Quality 

-Are your t-shirts true to size?

100% Cotton - True to size

Triblends - They run a little snug

Heathers - They run a little snug

-What is the best way to wash your t-shirts?

If you wash them inside out in cold water, it helps protect the way that it looks and keeps the colors from fading.

-Is the dryer machine safe to use in your t-shirts?

Yes, but we don't recommend it. It's always better to hang your t-shirts and let them dry naturally for better care.

-Do you make annual sales of your merchandise?

We don't believe in putting our merchandise on sale because it cheapens our product and reduces my value as a full time artist. Also since everything we do is made to order, we don't have the need to do any annual sales because we do not carry any inventory.

-To what countries do you ship to?

Puerto Rico and United States.

-What are my shipping options?

Standard Shipping is $3.99 on orders up to $29.99

Free Shipping to Puerto Rico and United States on orders over $30.00

-What payment methods do you accept?

PayPal, Shopify Payments (Shop Pay), Visa, Master Cards, Amex, Discover,  JCB, Apple Pay, Google Pay and more.

-If I have a question, who do I contact?

You can send us an email at: customerservice@rot-shirts.com

IMPORTANT INFORMATION:

Do to covid-19 delays may occur as we keep our employees safe.

FOR NOW, ORDERS CAN TAKE BETWEEN 3 TO 6 WEEKS FOR THEM TO BE PREPARE BEFORE THEY ARE SHIPPED OUT TO YOU. WE ARE DOING EVERYTHING WE CAN TO REDUCE DELAYS. WE APOLOGIZE IN ADVANCE AND THANK YOU FOR YOUR PATIENCE AND UNDERSTANDING IN THIS DIFFICULT TIMES. 

-How long will it take for my order to be process?

Please allow 2 to 7 business days for everything to be ready.

-How long will it take for my order to arrive?

Please allow 10 to 15 business days for our products to arrive at your door. 

-What happen if I placed an order and I never receive a confirmation email?

If you placed a successful order you should receive a confirmation email with an order number. If you have not received an email after 1 hour please send us an email at: customerservice@rot-shirts.com or fill the Contact Form to make sure your order went through and we will send you a confirmation. 

-Can I return or exchange an item that I bought?

There are no returns or exchange for items unless they arrive with a damage.

 

-For more info, please read our Return Policy page.